# Request a New User

**1. On the left side of the page, head to 'Requests'**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/Ke9image.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/Ke9image.png)

**2. Click on 'Create +' to start the request**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/xPHimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/xPHimage.png)

**3. Fill out the new users information**

*Note: If the new users cell phone number is unknown, please input 1's*[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/jDFimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/jDFimage.png)

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/gQGimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/gQGimage.png)

**4. Check off any group or distribution groups the user should be added to**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/P48image.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/P48image.png)

**5. Choose what m365 license the user should get**

**[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/iBTimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/iBTimage.png)**

**6. Choose what software, shared drives, and printers the user should get on their work PC**

**[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/ZXhimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/ZXhimage.png)**

**7. Designate a work computer for the new user (Either existing, or brand new). If it is an existing computer choose which one from the drop down**

**[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/Lmbimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/Lmbimage.png)**

**8. Add any additional information and click 'Submit request'**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/MXOimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/MXOimage.png)

**9. Once submitted your request will show up as 'Pending'**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/Shiimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/Shiimage.png)

**10. You will get an Email as soon as the onboarding is complete**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2026-04/scaled-1680-/S8Pimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2026-04/S8Pimage.png)