# Step 3

**Users that have access to the Transcript will show in this menu as 'Can't Download'**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/M96image.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/M96image.png)

**Click 'Can't Download' to change this access**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/LmJimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/LmJimage.png)

**Select Direct Access and update it to 'Can Edit'**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/1nuimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/1nuimage.png)

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/P7Mimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/P7Mimage.png)\***This user now has the ability to Download the Recording or Transcription**