# Manual Remote Support

# Step 1

**Navigate to Southstatetech.com**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/FFXimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/FFXimage.png)

[![Animation11.gif](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation11.gif)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation11.gif)

# Step 2

**Click Remote Support**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/qqAimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/qqAimage.png)

[![Animation12.gif](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation12.gif)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation12.gif)

# Step 3

**SplashtopSOS will be downloaded. Launch this program**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/UbEimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/UbEimage.png)

[![Animation13.gif](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation13.gif)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation13.gif)

# Step 4

**Allow the program to make changes. Give the 9 digit code that loads to your technician**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-11/scaled-1680-/V2wimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/V2wimage.png)

[![Animation14.gif](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation14.gif)](https://kb.southstatetech.com/uploads/images/gallery/2025-11/animation14.gif)