# Self Service Password Reset

# Step 1

**Go To - [https://passwordreset.microsoftonline.com/](https://passwordreset.microsoftonline.com/)**

**Enter your email and input the given CAPCHA.**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-10/scaled-1680-/UHkimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-10/UHkimage.png)

# Step 2

**Approve via Authenticator app**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-10/scaled-1680-/29Cimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-10/29Cimage.png)

**OR**

**Enter the code from your Authentication app**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-10/scaled-1680-/p6Gimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-10/p6Gimage.png)

# Step 4

**Choose your new password**

[![image.png](https://kb.southstatetech.com/uploads/images/gallery/2025-10/scaled-1680-/D4Nimage.png)](https://kb.southstatetech.com/uploads/images/gallery/2025-10/D4Nimage.png)