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Step 1

Manual Remote Support

Navigate to Southstatetech.com

Step 2

Manual Remote Support

Click Remote Support

Step 3

Manual Remote Support

SplashtopSOS will be downloaded. Launch this program

Step 4

Manual Remote Support

Allow the program to make changes. Give the 9 digit code that loads to your technician

Guacamole RDP

Guacamole Login

Step 1:  Go to the Guacamole Website This should be provided by your System Administrator via email. Step 2: Log into Guacamole with your given credentials Step 3: Log in with your work PC credentials

Add a Shared Calendar

Add a Shared Calendar

When logged into your E-Mail, go to your calendars 2. Click on 'Add calendar' 3. Choose 'Add from directory' 4. Select your E-Mail from the drop down 5. Enter the name of the calendar you are attempting to add 6. Choose where to add this c...

Adding signature to Outlook Classic

Outlook Signature

Open Outlook on your desktop Head to 'File' at the top left Go to 'Options' at the bottom In the popup head to the 'Mail' section Then click on 'Signatures' Create a new signature Once created, make it the default signature for new messages a...

License Purchasing

Admin Center License Purchasing

Head to the Admin Portal of your tenancy(admin.microsoft.com): Sign in with your Admin credentials: Expand Billing on the left side: Click on Purchase Services: Expand Purchase from Microsoft Go to the All Products tab: Search for...

Create a desktop icon for a program

Create Desktop Icon

Search for the program on your start bar Type the program in the search bar Right click the program and click 'Open file location' Right click the program in the file explorer that popped up, go to Send to and click Desktop  

Adobe Pro

Adobe Pro

In your received email from adobe, click 'Get Started':   2.  Verify your email with the sent2FA code  3. Complete your account set up 4. Launch Adobe Acrobat 5. Sign into your newly created account on the top right

Sign In to your Admin Account

Admin User Creation Request

  1. Head to https://app.onboardinator.com/login 2. Log in with the credentials that were sent to your email:

Request a New User

Admin User Creation Request

1. On the left side of the page, head to 'Requests' 2. Click on 'Create +' to start the request 3. Fill out the new users information Note: If  the new users cell phone number is unknown, please input 1's 4. Check off any group or distribution gr...